Three Year Warranty Policy
1. Warranty
MaxTronic warrants its products against defects in material and workmanship subject warranty period to 3 years (DAS but except SA-3184S/3187S), and 2 years (NAS and SA-3184S, 3187S) from date of shipment. MaxTronic shall service all products under the warranty terms as below:
a. MaxTronic shall repair or replace the defective products within 14 working days of receiving the defective products. Replacement shall be with new, comparable or reconditioned products.
b. All products repaired or replaced under warranty shall carry a warranty equal to the period of time remaining on the
warranty based on the original delivery date.
c. Customer shall ship defective products freight prepaid to MaxTronic.
d. MaxTronic shall ship repaired/replacement products freight prepaid to the customer.
*RMA form
2. Out of Warranty
2.1 Grounds of "Out of Warranty"
a. DAS: Delivered after 36 months from date of delivery.
b. SA-3184S, SA-3187S and NAS: Delivered after 24 months from date of delivery.
c. Damage due to misuse or accident.
d. Serial number of key component missing (e.g., controller, daughter board, back plane, power supplies).
2.2 Maxtronic shall service all products out of warranty as follows:
a. MaxTronic shall repair the defective products within 14 days from receipt.
b. The customer shall pay the two-way shipping, packing, insurance, and other costs, including necessary labour and parts.
c. If parts been investigated by MaxTronic and find it not reparable, Maxtronic shall return defective products that could not be repaired without any charges. Customer shall ship defective products freight prepaid to MaxTronic. Maxtronic shall ship repaired products freight collect to the customer.
d. All out-of-warranty products serviced for a fee will have ninety (90) days of extended warranty. The ninety (90) days warranty shall begin on the date the repaired product ships from Maxtronic.
RMA
1. Return Material for Repair (RMA form)
The customer equests for Return Material Authorization (RMA)number from the MaxTronic RMA department by email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or fax (+886-2-2218 4875) and includes the required information as follows:
- Product Description
- Product Model
- Part Serial Number
- Subsystem Serial Number
- Symptiom description
a. MaxTronic RMA department would issue a RMA number to the customer upon approval.
b. Once the customer receives the RMA number, a copy of the RMA form is packed together with
the product and shipped to the following address:
c. The defective products must be shipped to MaxTronic within thirty (30) days from the issuance of the RMA.
Shipping documents should be immediately sent to the MaxTronic RMA department.
Failure to ship within thirty (30) days automatically voids the RMA.
d. Returned items must be packed properly and safely, preferably in the original packaging.
The RMA number should be marked clearly on the outside of the package.
MaxTronic is not responsible for any damage or loss during transportation due to improper packaging.
e. It’s strongly suggested that the customer first contacts MaxTronic technical support ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or sales department for an initial analysis of possible causes and solutions for any problems before returning product for repair.
f. Note that customers shall bear the shipping costs and the related labor cost if no defects are found in the returned products.
2. Grounds of Refusing Returned Materials
If any of the following conditions exist, the returned products may be rejected by MaxTronic’s RMA department
and returned to the customer at the customer's expense:
a) Product shipped to MaxTronic before applying RMA number
b) Late return of defective products.
c) Contents of the package do not match the RMA issued.
d) Returned products are missing components (such as ICs, resistors, capacitors, etc.).
e) Failure to ship products according to the agreed method of shipping.
f ) Failure to obtain customer's approval for the repair charge of defective non-warranty product.
3. Repair Charges
MaxTronic shall inform the customer of the repair cost before processing the repair.
Repair charges may be included with the customer's next purchase order or paid separately.
